The Challenge

Replace unreliable, disorganized, compartmentalized information architecture in Village Hall and Public Works Department with unified communication infrastructure.

The Solution

Over the past six years, ABN/ABG experts worked with village officials to move Vernon Hills from the technological Dark Ages into a position of leadership in today's Information Age - without any full-time information technology staff employed by the village. "We became a technologically advanced municipality without sinking a lot of money into developing an IT department," said Larry Nakrin, director of finance for the Village of Vernon Hills.

ABN/ABG utilized their expertise and the latest technology to improve the municipality's operating efficiency and responsiveness to village residents in a number of ways:

  • Compatible hardware and software enables the use of a unified messaging system and the ability to instantaneously and securely share files electronically.
  • Permits, licenses, land use requests, and other village business can be processed electronically.
  • A Geographic Information System (GIS) integrates Village Hall, Public Works, and the Police Department. Currently, the village is installing computers in police squad cars so that when residents call 911, the information goes directly from the dispatchers to the squad car.
  • A new finance system provides centralized, secure accessibility.
  • ABG provides dependable Internet service and secure network management capability.
  • When a new phone system was installed, ABN coordinated with the telephone company to make sure data and voice links were shared.
  • ABN has been working closely with the architect designing the new village hall to provide requirements for electricity, data, and other communications-related facilities.
  • A remote monitoring system enables ABN to anticipate and respond quickly to potential problems.

Larry Nakrin has been working with ABN/ABG consultants and technicians since 1996, and appreciates their dedication to finding effective solutions. "They're diligent in getting to the root of the problem and solving it. There's no 'blame-the-user' mentality," he said. "A lot of what they get involved in is working with software and hardware companies to get through institutional barriers. They have a real problem-solving ethic versus the ego-based ethic you find so often in this industry."

Their commitment to personalized customer service also impresses him. "I like their willingness to make their clients' priorities their priorities. They're big enough to have a lot of technical expertise, yet small enough that all their employees are aware of and understand client needs," he said. "They work together as a team. I have complete faith in them."


"I like their willingness to make their clients' priorities their priorities. They're big enough to have a lot of technical expertise, yet small enough that all their employees are aware of and understand client needs."

Larry Nakrin, Director of Finance
Village of Vernon Hills